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Welcome to Chacin Fyre Parties! By using our website, you agree to adhere to and be bound by the following terms and conditions. Please carefully read these terms before engaging in any transactions on our site.

1. Acceptance of Terms: By accessing or using the Chacin Fyre Parties website, you signify your acceptance and agreement to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our site.

2. Custom-Made Items: All products on Chacin Fyre Parties are meticulously crafted as per your custom specifications, making them unique and personalized. Due to this nature, refunds are not offered once an order is placed. We appreciate your understanding of this policy.

3. Custom Order Timeframe: Custom orders typically take 1-2 weeks for completion, depending on specific requirements. We aim to ship custom items at least 2 weeks before the scheduled event, providing sufficient time between the order placement and event dates.

4. Rush Orders: Orders placed within 2 to 3 weeks of the event date will incur a rush fee to expedite production. Rush orders must be discussed and confirmed before placing the order.

5. Shipping Policy: Our shipping policy outlines order processing times, responsibilities, and promotions such as free domestic shipping on orders over $100. Customers are responsible for considering shipping times, and we recommend reviewing the shipping policy in detail.

6. International Shipping: Chacin Fyre Parties is pleased to offer international shipping. Whether you're located domestically or internationally, we're committed to delivering our unique products to customers around the globe.

7. Return Policy: Our return policy addresses the non-refundable nature of custom-made items, the timeframe for custom orders, and the process for addressing damages, issues, or incorrect items upon reception. Please review the return policy before completing your purchase.

8. Digital Files: For digital files, including instant download templates and custom digital files, please note that these are non-refundable. Review all details carefully before finalizing your digital file order. Custom digital files are typically processed within 24-48 business hours, while templates are available instantly.

9. Design Revisions: Customers are entitled to up to three design changes for custom orders. To facilitate this process, customers can provide examples of the desired design and color preferences.

10. Rush Order Discussion and Fee: Rush orders must be discussed before placing the order. If the rush order fee is not added during checkout, we will attempt to contact the customer to confirm and collect the necessary fee. If we are unable to reach the customer, the order will be cancelled.

11. Privacy Policy: Our privacy policy outlines how we collect, use, and protect user information. By using our website, you acknowledge and agree to the terms outlined in the privacy policy.

12. Changes to Terms: Chacin Fyre Parties reserves the right to update and modify these terms of service at any time. Any changes will be reflected on this page, and users are encouraged to review these terms periodically.

Thank you for choosing Chacin Fyre Parties! If you have any questions or concerns, our customer support team is available.

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By using our website, you acknowledge and agree to the terms outlined in this document.